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FAQ

Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.
Q: What is your in store return policy?
A: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.
Please be advised... WE DO NOT ACCEPT CASH REFUNDS.
A Spencer's gift card will be issued for returns of merchandise purchased with cash and gift cards.
For purchases made with a credit card, a credit card will be issued to the credit card used for the original purchase.
For purchases made with a debit card bearing a Visa/MC logo, a credit will be issued to the debit card used for the original purchase.
Q: What is your return policy for Canadian orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: What is your exchange policy for US orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items
Q: What is your return policy for US orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
L'aise vie does not accept returns on intimate products, body jewelry, custom products, or clearance merchandise. Please allow up to 3 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.

Q: How do I return my order?
A: The invoice in your package will contain detailed instructions on how to return your order.
Please include your item(s) in your package along with your invoice.
Ship your item(s) back to:
VIVIAN
Jian she east road,
long hua Baoan District,
Shenzhen City Guangdong Province

All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
Please request a tracking number for your returned package.
For your protection, we recommend that you insure your return shipment.
Please keep in mind that the original shipping cost of the order is non-refundable.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. We ask you please save your tracking information.
Q: How do I exchange my order?
A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away.
Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the US Online Returns Section for instructions on how to return you.